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by Insurtek


The protection of privacy and personal data is a fundamental commitment of Elivretek to the data subject who uses our digital platforms. With the application of the new General Data Protection Regulation (GDPR), as of May 25, 2018, our Privacy Policy complies with all data protection principles and standards that underpin the RGPD.

On this website, we try to explain what personal data we collect, for what purposes we can use it, how we treat it, with whom we share it, as well as ways to get in touch with us and exercise your rights.

What are personal data?

It means any information, of any nature and on any medium, relating to an identified or identifiable natural person. An identifiable person is considered to be someone who can be identified directly or indirectly, for example through the name, civil and/or tax identification number, location data, electronic identifier or other elements that allow identifying that natural person. , such as specific elements of your physical, physiological, genetic or economic identity.

What personal data do we use?

Within the scope of the relationship established with Users, Elivretek processes the following personal data:

  • Contact information: name, email, telephone/mobile number, billing address; shipping address;
  • Personal information: taxpayer number, gender;
  • Bank details: account number and NIB/IBAN;
  • User History: User satisfaction ratio; services provided; places where the services are provided; purchase and payment history;
  • Data relating to electronic interactions: cookies and IP address. To find out more about the handling of cookies, consult our Cookie Policy.
  • Any other personal data transmitted within the scope of contact requests or requests for information and/or that are provided by the holder within the scope of the relationship established with Elivretek.

What legitimizes us to process your personal data?

Elivretek processes the personal data of the respective holders based on at least one of the following grounds:

1) User Consent: when you have given your express consent – in writing, orally or through the validation of an option – and prior, and if that consent is free, informed, specific and unequivocal. For example, your consent to the sending of direct marketing messages;

2) Execution of contract and pre-contractual steps: when the processing of personal data is necessary for the conclusion, execution and management of the contract signed with Elivretek;

3) Compliance with a legal obligation: when the processing of personal data is necessary to comply with a legal obligation to which Elivretek is subject, such as the communication of data to police, judicial, fiscal or regulatory entities;

4) Legitimate interest: when the processing of personal data corresponds to a legitimate interest of Elivretek or third parties, such as improving the quality of service, detecting fraud, whenever this interest prevails over the rights of data subjects.

For what purposes do we process your data?

The personal data to which Elivretek has access as controller will be processed in a lawful, fair and transparent manner, for the following purposes:

1) Registering for an Elivretek account or visiting our website;

2) Ordering products or offers;

3) Request for User support services or when you send us any other communication;

4) Response to contact requests or requests for information via email or telephone;

5) Sign up to receive newsletters and promotional offers;

6) Established contractual management;

7) Analysis of our services based on testimonials given by Users;

8) Respond to surveys.

To whom are your data transmitted?

All Elivretek employees who need them for the purposes mentioned above will have access to your personal data.

Personal data may also be transmitted to subcontractors so that they can process them on behalf of Elivretek. In this case, Elivretek will take the necessary contractual measures to ensure that subcontractors respect and protect the personal data of data subjects, only resorting to subcontractors that provide sufficient guarantees for the execution of appropriate technical and organizational measures for this purpose.

How long will your data be kept?

We process your data for as long as necessary within the scope of the purpose for which it was collected. However, Elivretek may preserve it for a longer period, whenever:

1) There is a period of time fixed by law;

2) There is a period of time recommended by the National Commission for the Protection of Data (“CNPD”);

3) Are processed for statistical purposes; or

4) Are necessary for the declaration, exercise or defense of a right in legal proceedings.

Once the maximum retention period has been reached, your personal data will be irreversibly anonymised or securely destroyed.

What are your rights?

As a data subject, you can, at any time, exercise the following rights:

1) Right of access – right to obtain confirmation of which personal data are being processed and information about them, such as, for example, the purposes of the treatment, the retention periods, among others;

2) Right of rectification – right to request the rectification of your personal data that are inaccurate or request that incomplete personal data be completed;

3) Right to erase data or to be forgotten – right to have your personal data erased, provided that there are no valid grounds for its conservation, such as, for example, the cases in which Elivretek has to keep the data in order to comply a legal obligation or because legal proceedings are ongoing;

4) Right to portability – right to receive the data you have provided us in a commonly used and machine-readable digital format or to request the direct transmission of your personal data, if technically possible;

5) Right of opposition – the right to oppose processing based on legitimate interest, provided that there are no compelling or legitimate reasons that prevail over your interests, rights and freedoms, or to defend a right in a judicial process;

6) Right to limitation – right to request limitation of the processing of your personal data, in the form of: (a) suspension of processing or (b) limitation of the scope of processing to certain categories of data or purposes of processing;

7) Right to revoke or consent – if the processing of your personal data is dependent on obtaining your consent, you have the right to revoke it, without such revocation invalidating the processing of data while the consent is in force.

To exercise your rights, you must send us a written communication, to the contacts contained in this Privacy Policy, indicating your intention. The exercise of rights is free of charge, except in the case of a manifestly unfounded or excessive request, in which case Elivretek may charge a reasonable fee taking into account the costs.

Data subjects also have the right to file a complaint with the CNPD (www.cnpd.pt), if they consider that Elivretek has violated the applicable legislation on data protection.

Update of this Privacy Policy

Elivretek reserves the right at any time to make adjustments or changes to this Privacy Policy, with the corresponding update on the website. We therefore recommend checking this Privacy Policy regularly.


Responsibility, Use Risk

Elivretek is not responsible for any inconvenience or damage caused to the user, such as, for example, the interruption of access to the portal or any other service provided through this, its external intrusion, malfunctions or disconnections of the operating system that may temporarily interrupt access, navigation and provision of services to users through the portal, nor by any computer virus that may infect the device through which the user or purchaser accesses the portal or by any other event of force majeure.

Elivretek will endeavor to ensure that all information contained on the portal is accurate and up to date. However, the risk of using this portal and the information available therein is exclusively at the risk of the user.

Any comment and/or content posted on the platform by the user is the sole and exclusive responsibility of the user who posted it.

Sellers will be personally responsible to their customers for the correctness and accuracy of the existence and information relating to the products they offer on the portal.


Links to third-party pages

Elivretek may provide links to third party pages. These sites are not owned, operated or controlled by Elivretek and, for this reason, Elivretek is not responsible for such sites or their content. The use of these links is at the risk and expense of the third party users. Elivretek does not authorize third parties to link the website to its website or any other without prior written authorization from Elivretek.


Privacy Policy On Social Networks

In compliance with the obligation to provide information under Regulation (EU) 2016/679 of April 27 (GDPR), and the hereinafter referred to as data controller, wishes to inform users of this social network about its policy regarding data processing. and protect of the personal data of individuals who voluntarily access and use the official website of the person responsible. When users access and use this official website, they are deemed to expressly accept this privacy policy and give their consent for the processing of their personal data in accordance with the provisions contained therein.


Access and registration on this social network is prohibited for minors under fourteen (14) years of age. Likewise, persons under fourteen (14) years of age are prohibited from accessing and using the official website.


In case the User is legally incapacitated, access and use requires the consensual assistance of their legal guardian or legal representative.


The personal data voluntarily made available by the user and the person in charge through its official page will form part of a data processing under the responsibility of the person in charge, with the purpose of providing information on the person in charge, by e-mail, fax, SMS, MMS, communities social media or any other electronic or physical means, present or future, that allows commercial communications, sending newsletters to users who subscribe, exchanging information with the person in charge and other users and establishing communication with third parties.


  From the moment the user uses this official page, he gives his free, unequivocal, specific, informed and express consent for the processing of his personal data by the person in charge, for the correct provision of said services in accordance with the provisions of present policy.


  The user is free to use the official page of the person responsible on this social network, so if the user does not agree with the processing of his data for the aforementioned purposes, he should not use it or provide his personal data. Through this official page of the person in charge, the user can share texts, photos, videos and other types of information and/or content that will be subject to both this policy and the Rules and Conditions of the Platform.


The user will be responsible for all content published within the scope of current legislation, this policy and the Platform Rules. The user will only be able to publish on this official page of the person in charge, personal data, photographs and information or other content whose title and property belong to him or in respect of which he has the authorization of third parties. The person responsible will have the right to delete from this official page (unilaterally and without prior communication or user authorization) any content published by the user when the user infringes or violates current legislation, the rules established in this policy and the Platform Rules.


  The person in charge is expressly exempt from any liability that may arise from the use of its official website by minors and persons incapable of contracting, with the legal representatives being responsible in all cases.


  The user bears the status of responsible for the files and treatments through which the user’s personal data are collected and stored as a result of the registration and use of the official page of the person responsible, in this social network, without prejudice to the treatments for which the holder of the entity is responsible. social network where our official page is located.


  The user is warned that all information and content published on the official page of the person responsible on the social network may be known to other users of the official page and the social network platform. Thus, all information and content published by the user on the official page of the person responsible on this social network will be communicated to other users due to the very nature of the service. The person in charge is only expected to make transfers or communications of data that, due to current regulations, must be made to judges, courts, public administrations and competent authorities of an administrative nature.


  The person in charge warns the user that this entity is only responsible and guarantees the confidentiality, security and treatment of data in accordance with this policy, regarding personal data collected from the user through this official page on this social network, having no type of responsibility in relation to the processing and subsequent use of personal data that may be carried out both by the owner of the social network and by third-party providers of information society services who may access such data for the purpose of providing their services or in the exercise of their its activity, third parties that establish links to the social network, nor by those responsible for these links, the responsible person refers users who adhere to this official page.


  The person in charge warns the user that, unless there is a legally constituted representation a, no user can use the identity of another person and communicate their personal data, so the user must at all times take into account that he can only provide personal data corresponding to his own identity and that are adequate, relevant, current, exact and true. In any case, the user must respect the privacy of third parties, whether or not they are users of the social network or the official page of the person responsible for it.


Rights that assist the interested party;


Right to withdraw consent at any time.


Right of access, rectification, portability and deletion of your data and the limitation or opposition to its treatment.


Right to file a complaint with the supervisory authority if you consider that the treatment does not comply with current regulations.


  The person responsible may modify and/or replace this policy at any time, which, depending on the case, will replace, complete and/or modify the one currently published here. Thus, the user must periodically access them in order to keep up to date. The user can contact the person in charge through the internal message service of the social network or through the following address: [email protected]. Therefore, the user can consult the rules and policies published by the holder of the social network for its use.

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